Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Promote the program vision

1.1 Maintain alignment of the program vision with the sponsoring organisation mission and values

1.2 Conduct ongoing negotiations with stakeholders to maintain program vision

1.3 Demonstrate commitment to the program vision

2. Build an environment of confidence and trust within the program

2.1 Treat stakeholders fairly and equitably

2.2 Encourage and facilitate open discussion

2.3 Manage differences constructively

2.4 Attend to issues and concerns in a timely manner

2.5 Choose and apply interpersonal and leadership styles based on the circumstances

2.6 Honour realistic personal commitments

3. Embed socially responsible practice into the program

3.1 Communicate explicit expectations for socially responsible practice to constituent projects and other pertinent stakeholders

3.2 Design policies and procedures to allow individuals to safely report breaches of socially responsible practice without fear of retaliation

3.3 Identify and address threats to socially responsible practice within the program

4. Develop the potential of program staff

4.1 Establish individual behavioural expectations for constituent project managers

4.2 Define, document and communicate agreed individual program roles

4.3 Encourage desirable behaviours and discourage undesirable behaviours

5. Support a learning environment

5.1 View program planning and program plan implementation as a learning process

5.2 Treat errors, mistakes and expressed concerns as learning opportunities

5.3 Develop and maintain plans for identifying, capturing, disseminating and exchanging knowledge

5.4 Implement program knowledge as planned

5.5 Encourage reflection on and review of practice as a basis for learning

Skill 

Performance Criteria 

Description 

Learning

5.1, 5.2, 5.3, 5.4, 5.5

• Uses feedback to grow and develop own skills and experience and applies practical strategies to facilitate learning

Reading

1.1, 4.2

• Applies appropriate strategies to construct meaning from complex texts

Writing

3.2, 4.2, 5.3

• Develops and updates roles and plans using language and structure to suit the audience
• Designs and develops documents according to organisational formats

Oral Communication

1.2, 2.2, 3.1, 4.2

• Participates in a range of verbal exchanges using clear and detailed language to provide relevant information
• Uses active listening and questioning techniques to confirm understanding

Navigate the world of work

1.1, 1.2, 1.3, 3.2

• Contributes to the design of organisational policies and protocols that support the organisation's goals
• Understands responsibilities of own role and its contribution to broader goals of the work environment

Interact with others

1.2, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 4.1, 4.2, 4.3, 5.5

• Selects and uses appropriate conventions and protocols when communicating with stakeholders to share information
• Encourages a collaborative culture within own sphere of influence, investing time in building and maintaining effective working relationships and facilitating respect and commitment between stakeholders
• Fosters a climate where individual differences are respected and valued
• Understands the importance of honouring own obligations

Get the work done

2.3, 2.4, 3.3, 5.3, 5.4

• Organises and implements tasks required to action knowledge management plans
• Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of factors into account
• Identifies issues, and used problem-solving skills to evaluate options and decide on appropriate actions

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBPMG617 Provide leadership for the program

Not applicable

New unit

No equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.